We want you to be happy with a course. Please try the free lessons first. This policy says when we refund a payment and how.

ETmantra eLearning Solutions Pvt Ltd (“CALP”, “we”, “us”), 7 Panchvati, Shyam Nagar, Bodla Road, Shahganj, Agra, Uttar Pradesh 282010, India. GSTIN 09AAECE5474H1ZE.

Cancellation

A CALP course is a one-time payment. It has no subscription and no automatic renewal, so there is nothing to cancel later. If you do not want to continue, you do not need to do anything.

When we refund

• Within 7 days of buying: if you ask within 7 days of payment and the learner has opened no more than 20% of the lessons, we refund the full amount paid.
• Paid twice, or paid but no access: if you were charged more than once for the same course, or you paid and the course did not open and we cannot fix it, we refund in full, at any time.
• A fault we cannot fix: if a problem on our side stops you from using the course and we cannot put it right, we refund the part of the course you could not use.

When we do not refund

• After 7 days, or after more than 20% of the lessons have been opened, because the content has then been used.
• If a course ends because its 12 months are over.
• If access was ended because of a breach of our Terms and Conditions.
• For a change of mind about a class or board after the window above.

How to ask

Write to us at [email protected], call or WhatsApp +91-8630656449. Please send the email address you used to sign up and, if it is about a payment, the payment ID from your receipt.

We will reply within 2 working days. When a refund is approved, we send it to the same payment method you paid with, within 5 to 7 working days. Your bank or card company may take a few more days to show it. The refund is the amount you actually paid, including GST, and access to the course ends when it is refunded.

If your payment failed but money left your account, the bank or payment gateway returns it automatically, usually within 5 to 7 working days. If it does not arrive, write to us with the transaction details and we will help.

Last updated 4 November 2026.